Warranty Requests
How it works
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1. Tell us what's wrong
Fill in the form below with your order number, the brand and a short description of the fault. Add a clear photo of the issue.
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2. We check it with the brand
Our team reviews your claim and confirms it with the manufacturer. Most claims get a first reply within two working days.
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3. Repair, replace or refund
Once approved we arrange the fix that suits you best and keep you updated by email until it's sorted.
Before you submit
Warranty claims cover manufacturing defects within the brand's warranty period, not normal wear, accidental damage or misuse. Have your order number ready (it's on your confirmation email) and take photos in good light that show the fault clearly. If you have more than one photo, send them in reply to our confirmation email.